Privacy Policy Statement

This privacy policy details how your personal information is collected, used, and protected when you interact with our services on felidexolon.com. We are committed to safeguarding your privacy and adhering to Australian law.

Data We Collect

We collect information essential to providing our services and supporting client needs. This information may include:

• Personal contact details such as your name, phone number, and email address for communication purposes.
• Enquiry submissions and correspondence shared through our website or over the phone during consultation bookings.
• Technical data including website usage, browser type, and device details for security and optimisation.
• Any feedback or testimonials you voluntarily provide following advisory sessions or consultations.

How We Use Data

The information we collect is used to maintain communication, deliver quality consultations, and improve service.

• Communicate with you regarding appointments, enquiries, and feedback on your experience.
• Personalise consultations and provide analytical reviews relevant to your objectives.
• Monitor and enhance the security and usability of our website and services.
• Comply with applicable laws and regulatory requirements for the advisory sector.

Legal Basis for Use

We use your information lawfully, based on legitimate interest or where required by law.

Data is processed for providing consultations, supporting your requests, and complying with legal obligations relevant to our business operations.

Sharing Data

Your privacy is important, so data is only shared where necessary and permitted by law.

• Information may be shared with trusted third-party service providers strictly for functions such as website management and communication support.
• We comply with requests from regulatory authorities as required or permitted by law.
• Third parties are required to uphold confidentiality and are not permitted to use your information for any unrelated purposes.

Data Security

We implement a range of administrative, technical, and physical safeguards to help protect your personal information from loss, misuse, or unauthorised access. Regular monitoring ensures your data’s confidentiality and integrity.

Your Rights

You have rights regarding the management and use of your personal information.

• Request access, update, or correction of your personal information we hold.
• Ask us to delete your information or restrict its use under certain circumstances.
• Withdraw consent where granted, without affecting data processed prior to withdrawal.
• Contact us regarding any concerns or for further information about how your data is handled.

Cookie Policy

Cookies help us optimise your website experience. See the full cookie policy for more details on the types of cookies and their purposes.

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Contact Us

If you have questions about your privacy or need to exercise your rights, please contact our office using the details below.

Updates to This Policy

This policy may be revised over time to reflect operational practices or legal requirements. You will be notified of important changes on this page.